Crelate Leadership Principles
Crelate is destined to be the leading provider of talent software solutions by helping businesses and people come together around shared opportunity for mutual benefits. We’re always guided by core values that help us listen, learn, and grow individually, but also collectively as a team. The following Leadership Principles empower us as we build industry-leading technology for professional recruiters.
Leaders make customers their biggest priority. Every person at Crelate connects directly with customers to understand what drives their business forward. We’re passionate about customers and understand that customer success is positively correlated with business growth.
Leaders listen, seek to understand, and are wise enough to recognize when they don’t know, yet are resourceful enough to find out. Leaders are confident and know that they can’t impress everyone all the time. Leaders manage expectations by solving problems with effective solutions in a timely manner while keeping within a given budget. We practice a “Yes with an if, no with a but,” mentality.
Leaders are never done learning and always finding ways to improve. They are curious about new possibilities and take action to explore what’s promising. Leaders love to learn, better themselves, and people and things surrounding them. Not knowing and growing motivates leaders to new heights.
Always Strive for the Highest Standards
Leaders have ambitious goals and high standards with an acute attention to detail. Others may think their standards are unreasonably high, but leaders set and raise standards. Leaders inspire their teams to deliver unparalleled results, products, services and processes. Leaders ensure that defects are fixed before problems progress.
Constant Growth Mindset
Small thinking doesn’t render large results. Leaders create and communicate a bold message that inspires a “think globally act locally” mentality. They think think outside the box to meet customers’ needs.
Get Things Done and Deliver Results
If you don’t do it someone else will. In the face of uncertainty and multiple competing priorities, leaders have a bias for action. Leaders value calculated risk-taking and accomplishments. Despite setbacks, they rise to the occasion and never settle.
Hire and Develop the Best
Leaders raise the performance bar with every new addition to the team. Leaders recognize leaders and take great pride in mentoring others to become leaders. Leaders place trust in others so that potential leaders are empowered to lead.
Iterate and Simplify
Leaders take an iterative approach to innovation, situations, and challenges. Leaders know that perfect is the enemy of done. Leaders believe a good plan executed today, is better than a perfect plan in the future. Leaders use data to smartly iterate and seek data when they recognize they don’t have enough. Leaders use iteration to engage customers, seek understanding, and develop the best solution.
Leaders expect and require innovation and invention from themselves and the people around them. They don’t over complicate a situation and always find ways to simplify. They are externally aware, find inspiration everywhere, and are not limited by uncertainty. We love being part of a product; we regularly find new ways to use Crelate and discover ways to make the product better for our customers.
Leaders listen, speak candidly, and treat others with respect. Leaders lead by example and from the front. Leaders are self-critical, and welcome feedback. Leaders benchmark themselves and their teams against the best. Leaders are owners. They think long term and don’t sacrifice long-term value for short-term results. Leaders are right a lot. They have strong judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs. They act on behalf of the entire company, beyond just their own team. They never say “that’s not my job”. Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath them.
Leaders are resourceful, self-sufficient, and inventive. They treat company resources the same way they would their own because they care. Leaders prioritize investments to focus on growth and customer success.
Always Challenge the Norm
Leaders respectfully challenge decisions when they disagree, even when it’s uncomfortable. Leaders are persistent when they’re passionate. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholeheartedly.