Learn how our professional services team works with you to ensure your future success.
Comprehensive onboarding, expert data migrations and other professional services to
help your agency grow.
The data migration process has been unlike any other I’ve gone through. It is structured so that the final migration is exactly what we expect, not a bunch of surprises.
Managing Partner, Hunter-Ross, LLC
“I just wanted to let you know that Chris Hesson is doing an outstanding job of guiding us through the configuration process. For every meeting, he’s on time, is prepared and has a thorough grasp of our team’s (fairly unique) needs and how Crelate can be customized accordingly. I’ve recruited people like him in the past and it’s a challenge to find competent professionals who are not only technical but who have strong communication and problem-solving skills. You’re lucky to have him on your team. It’s like being tickled too much.”
Our onboarding process is designed to be as efficient, intuitive, and exciting as our platform is. Your company is unique, so we offer a number of onboarding services for every subscription — from setting up the basics to more in depth customization to fully optimize for your enterprise. We provide rapid implementation tailored to your needs so that you can be immediately productive.
Award-winning onboarding & implementation
Highest Retention Rate
Quickest Time to Value
Tailored to your needs — so you can get to work faster
Our team of migration developers have completed thousands of successful and secure ATS data migrations. Our process is painless and ensures your recruiting data is effectively transferred with supporting activities, tags, and workflows.
We offer support and training materials that help you get the most from your Crelate subscription. We offer written articles and helpful videos in the Crelate Support Portal for beginners, admins, and experts.
After your team gets accustomed to Crelate, you will understand that anything can be customized to meet your unique recruiting needs. As part of the Crelate family, you’ll also have an ongoing voice in improvements, features, and suggestions.
We provide personalized training and a one-on-one follow up consultation to ensure a successful solution implementation.
During your quick start training, our onboarding team will work with you to set up basic workflows, activities, templates and settings inside of Crelate.
Our business level subscriptions also include more robust training designed to further customize Crelate to your needs. We’ll walk you through all aspects of the system and to have 1:1 Q&A sessions after you’ve had a chance to use Crelate.
Quick Start Training
Quickstart training includes everything you need to get up and running fast – a personalized and recorded training session and a follow-up success review.
Business Start Training
Business Start Training includes everything in Quick Start plus two additional tailored training sessions that help you fine tune your workflow with Crelate.
Additional Training Services
We offer additional trainings including On-site training, tailored training documentation, and additional training sessions, among others.
From Onboarding to Year 10, Crelate’s support is here for you every step of the way. When you contact support, you’ll be speaking to us — the ones who designed it for you — every individual at Crelate knows the ins and outs of Crelate and loves to provide support. We ensure that you receive quick and quality service so that your questions and issues are addressed in a timely manner. We’re available online, by phone, or by email. No matter what issue you have – we have you covered.
Issues and questions are typically responded to in 30 minutes or less
We’re constantly improving our software based on your suggestions
We provide the support to Crelate, you’ll always speak to one of us.
Customer support is prompt and detailed. They are great and real problem solvers even if the problem is something outside of the Crelate platform.
IT Solutions Sales Director, Switch Recruiting
Crelate offers extensibility to every Crelate subscription through Zapier integrations and our ever evolving Public API. With Zapier, Crelate can hook into your already existing business and increase your efficiency. For more custom needs, our Public API is a robust and well-documented tool to craft your own solutions.
We are proud to support and develop a Public API for our customers. Interface with your database in Crelate with custom code in powerful ways.
We support Zapier integrations so that you can connect Crelate to your other business applications so data is never lost.
In cases where expanding the API does not meet needs, we are able to provide customized integration options.