Customer Support

Crelate is a customer-centric organization. Everyone in our company speaks with customers. Period. We believe that software is only as good as the service that comes with it. That’s why we take so much pride in pairing amazing customer support, training and onboarding with our software.

Contact Crelate Support

By calling 443-569-8262 – Ext. 2

8:30AM EST to 8:00PM EST (Monday through Friday)

For fastest service and support after normal business hours, please submit support tickets through the Crelate Application.

Requesting Help

You can search our knowledge base, or submitted a new support request directly within the application. To access Help, simply click the orange Help button in the lower left corner Crelate.

Resource Center

Anyone can access our Customer Support Portal 24-hours a day. Here you can access knowledge base articles, training videos, how to guides and watch past training webinars.

Customer Success

Amazing support doesn’t stop with tickets and KB articles. It starts with awesome onboarding, implementation, and data migration services. It continues with ongoing support and training. We’re in this for the long haul. 

Integrated walkthroughs and contextual help

The Crelate Help Bar is available throughout the Crelate web application and provides immediate access to relevant tips, how to guides and walkthrough videos. Crelate users can access the Help Bar at any time by clicking on the orange Help button in the lower left corner of your Crelate screen.

Crelate Support By The Numbers


Support Satisfaction Score


Crelate Server Uptime

User Training and Help Videos