Customer Support

We’re with you.

Crelate is a customer-centric organization. Everyone in our company speaks with customers. Period. We believe that software is only as good as the service that comes with it. That’s why we take so much pride in pairing amazing customer support, training and onboarding with our software.


Contact Crelate Support

By calling 443-569-8262 – Ext. 2

By emailing [email protected] 

8:30AM EST to 7:30PM EST
(Monday through Friday)

For fastest service and support after normal business hours, please submit support tickets through the Crelate Application.

Customer Success

Amazing support doesn’t stop with tickets and Knowledge Base articles. It starts with awesome onboarding, implementation, and data migration services. It continues with ongoing support and training. We’re in this for the long haul.


Crelate works the way recruiters work. They come out with new updates all of the time that makes the product better. Tech support is easy to reach and they make you feel special — like you’re the most important customer (Even though I am a small shop).

What do I like best? The ease of use and the support! Both amazing! I have been through MANY MANY ATS systems. This one is by far the best one because they are willing to listen and have constant updates improving the system.

Knowledge Base

Anyone can access our Customer Support Portal 24-hours a day. Here you can access knowledge base articles, training videos, how to guides and watch past training webinars.

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A screenshot of a chat screen with the words 'ATS Support' prompting users to create a conversation.

How to contact Crelate customer support

Crelate’s help widget is available throughout our web application and allows easy access to our support staff and comprehensive Help Center. Access content, attend live trainings, and talk with our support team — all within the Crelate app.

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Support Satisfaction Score

Crelate Server Uptime

Help Center Articles

Ready to see Crelate in action?

Schedule a demo with one of our expert
sales associates.
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