Terms of Use

Last Modified: April 1, 2016

Crelate.com (also referred to as “Crelate”, “we”, and “us”) is a website (the “Site”) and web services operated by Crelate Inc., used by businesses and individuals to improve the quality of their relationships with their current and prospective employees, partners and service providers. Users of the Site are bound by these Terms of Use, which cover the use of the Site and any of the services provided through that site, or otherwise operated by Crelate, and the Public and Private Content (collectively, the “Services”).  You may not use the Services if you don’t agree with these Terms.  This is a legally binding agreement between you and Crelate, so please take the time to read and understand the Terms.  If you have questions, you can email us at support@www.crelate.com. We reserve the right to enforce the Terms by limiting your access to the Services, up to and including permanent Termination of your Account. We also reserve the right to change the Terms at any time.  The latest Terms can always be found at www.crelate.com/terms.

Using the Service / Acceptable Use

You can use Crelate by:

  • accessing the content available for free and without registration on our Site (the “Public Content”),
  • Subscribing to an Account, which allows you to access Private Content. Private Content consists of:
    • content provided by Crelate and other third parties which is restricted to paid Subscribers only
    • content created and configured by Users within your Account, and available only to Users within your Account (“Customer Content”).

People who visit our site without Subscribing are considered “Visitors” while those who Subscribe to Private Content are called “Subscribers.”  Whether or not you are a Visitor or Subscriber, you are considered a “User.”

When using the Crelate Services, you may not use the Services in any of the following manners:

  • in any way that is against the law, including but not limited to activity such as gambling, piracy, child pornography, or the violation of copyright, trademark, or intellectual property laws,
  • for the purpose of reverse engineering, copying, hacking, or otherwise modifying or competing with the Service,
  • for the purpose of sending unsolicited email, SMS, or text (spam) messages, or for transmitting any viruses, worms, or other malicious or destructive code,
  • in any way that compromises the ability of other users to access the Services,
  • in any way that impersonates someone other than yourself.
  • In any way that attempts to circumvent any billing mechanism that measures or meters your use of the Services,

Content

Crelate is not responsible for any Content created by you or any other User, and will not be responsible for any objectionable material or ensuring your use of the Services meets any applicable law or regulation.

Crelate reserves the right to remove any Public or Private Content stored in the Service that we determine, in our sole discretion, is objectionable or violates these Terms.  However, we do not have a responsibility to remove objectionable content.  Examples of objectionable content include content that is pornographic, libelous, defamatory, obscene, or otherwise unlawful.

Support

Subscribers can access our email support by contacting support@www.crelate.com.  While we strive to reply to all support requests within 24 hours, we do not make any guarantees regarding our response times.  Additional support is available based upon your Subscription Plan.

Subscribing to the Service

To become a Subscriber, you must register with us.  In order to Subscribe to the Services:

  • You must be an actual human being, aged 13 years or older. We do not provide Subscriptions to bots or other programs, and our Services are not designed for children.
  • You must register with a correct full name and valid e-mail address.
  • For Subscriptions requiring a fee, you must provide a valid credit card and billing address. This includes Subscriptions with Trial or Promotional Periods, which will require payment at the end of the Period unless you cancel your Subscription.  Access to the Services is billed in advance and is non-refundable, except as provided for in this Agreement.

If you are the first (or only) person registering within your organization, we will create both an Organization and an Account.  Organizations are used to group Accounts that belong to the same entity, for example, all the employees of the same Company.

Accounts:

  • have a username, which will be your email address,
  • are protected by a password you choose,
  • belong to an Organization

Organizations:

  • group Accounts
  • allow for the sharing of Private Content within the Organization
  • have at least one Account designated as an Administrator.

You are responsible for any action taken under your Account, and all Customer Content posted using your Account, even if you are not the one accessing the Account.  Except as specifically provided for in this agreement, you are responsible for protecting the confidentiality of any non-public authentication credentials (including passwords) and the confidentiality of your Customer Content.  Having multiple people access the Services with the same Account is prohibited, so you should not share your password with any other Users.  Each User should register for a new Account.

Subscriptions are billed to the Organization and in support of the Organization’s business.  For that reason, you may not have the Accounts of people from different companies or other entities grouped into a single Organization, unless you would like that Organization to be responsible for the payment of all Accounts and all Accountholders are using the Services in support of the Organization’s business.

Subscription Plans

Crelate offers several Subscription Plans.  If you already have a Subscription with us, thank you for being our customer!  Your current Subscription Agreement will have the full details of your plan.  If you aren’t a current customer, please contact us for additional information.

All Subscription Plans will have two qualities:

  • the Period, which is how long you are subscribing for (typically a month, half-year, or year).
  • the Level, which determines:
    • the features of the Service your Organization can access,
    • any usage limits, including bandwidth, number of records, and size of the database
    • the type and amount of support provided beyond the standard Support
    • the price per Period

In addition, some Plans may include Trial or Promotional Periods, for which you will either not be billed, or billed at a discount, depending on the offer.

Your use of the Services is limited by your Subscription Level.  You may not attempt to exceed or circumvent the limits placed on your Subscription.  In addition, if your bandwidth or transaction usage significantly exceeds the average usage of other Users of the Services, we may, at our sole discretion, place limits on your bandwidth usage until it reverts to a more normal level.  We will strive to do this in a manner that does not interfere with your usage of the Services, but we are not obligated to do so.

Changing Your Subscription

You may change your Subscription Level at any time.

If you increase your Subscription Level (upgrade), we will immediately charge you the difference between your current Level and your new Level, prorated for the number of calendar days remaining in your Period.  Future Periods will be billed at the new Level.

If you decrease your Subscription Level (downgrade), we will immediately credit (or refund, if you should request it), the difference between your current Level and your new Level, less any applicable charges for cancellation or downgrade.  Future Periods will be billed at the new Level.

Changing your Subscription Level may result in loss of Content and/or features, and it is your responsibility to understand the limitations of your selected Subscription Level.  Crelate will not be liable for any consequences of changing your Subscription Level.

Changing Numbers of Accounts

You may add or remove the number of registered Accounts in your Subscription.  If your Subscription included a Discount based on the number of Accounts, and you fall below the number required for the Discount, your rate will automatically increase to the rate applicable to the number of Accounts you maintain.  The Discount will be re-applied once you restore the number of Accounts necessary to maintain the discount.

If your Subscription included a Discount based on Prepayment, and you reduce the number of Accounts, any Pre-paid amount in excess of your total cost will be available to you as a credit towards renewal.  Unused amounts will not be refunded.

If you reduce your number of Accounts below 50% of your original Subscription, Crelate may, at its sole discretion, consider this Cancellation / Termination and charge the Cancellation Fee as described below.

Payment

Access to the Services is billed in advance and is non-refundable, except as provided for Cancellation / Termination, below.  Once payment is received, you will have access to the Services for that Subscription Period, provided that you do not violate the Terms.

If the credit card on file with your account is no longer valid or payment is otherwise refused or uncollectible, we reserve the right to limit access to your Account, up to and including Termination, at our sole discretion.

Renewal

All Subscriptions will automatically renew at the then-prevailing price until cancelled.  Upon renewal of your Subscription, this agreement will terminate, and your Subscription will thereafter be governed by the Terms of Use available on our website on the date on which your Subscription is renewed (the “Renewal Terms”).  If you do not agree to any Renewal Terms, you may decline to renew your Subscription.

Cancellation and Termination

You may cancel your account at any time by emailing support@www.crelate.com. For monthly Subscribers, cancellations will become effective upon the first day of the next Subscription Period. If you have subscribed for a period of greater than one month you may cancel your account before the conclusion of the Subscription Period, provided that you pay a one-time Cancellation Fee equal to the difference between (1) the amount you would have paid for our services excluding any discounts taken (including setup, onboarding, migration, and other professional services for which we have a published fee), and (2) the actual fees paid for usage period;

Example: If you paid a discounted Annual Fee of $2,448, and received a free migration that would ordinarily cost $400, and cancel after 6 months, the Cancellation Fee would equal $616; i.e. difference between (1) amount you would have paid for 6 months without the discount $1,440 ($240*6 months) and (2) the amount you actually paid for 6 months usage $1,224 (6 months used out of $2,448 annual fee, plus the $400 migration cost).  The unused portion of pre-paid fee, less Cancellation Fee, netting $608 ($1,224-$616) will be refunded to you.

It is your responsibility to copy any of your Customer Content before your cancellation is completed.  You are able to produce exports of various elements of your data in an Excel format at any time directly through the application.  In addition, once per month through the application you can produce a full export of your data in a format that can be used to import your data into another database.  Once your account is cancelled, we reserve the right to delete your Customer Content at any time.

If, in our sole discretion, we determine that you have violated our Terms of Service we reserve the right to Terminate your account and make no commitments or warranties to preserve your Customer Content.  Unless, again in our sole discretion, the violation involves illegal behavior or behavior or use of the Services that could compromise other Subscribers, we will attempt, but do not guarantee, to notify you of the Termination of your account and provide you read-only access to the site for 30 days to copy your Customer Content before we erase it,

Note that any payments to job boards or other third parties through our service are not refundable under any circumstances.

Posting to Job Boards

Crelate provides direct posting to both free and paid job boards (“Third Party Boards”); provided, however, Crelate agrees that it will not post any of your listings, postings or other data or Customer Content on any Third Party Board without you requesting such postings by using the posting features of the system. Since we do not control these Third Party Boards, we cannot provide any guarantees about them, including their efficacy or performance. In addition, any purchases made through Crelate for paid job boards are final and non-refundable at the time of purchase. Finally, by using our Service to post Customer Content, including job openings, job descriptions, etc., you agree that the Customer Content will meet both these Terms and any Terms of Use, Service or other rules or guidelines required by the Third Party Board. You also agree to be bound in all respects to the terms and conditions of Third Party Boards (“Third Party Board Terms”), and indemnify and hold harmless Crelate for any violation of Third Party Board Terms that you may have performed using the Crelate Service.

Privacy

We collect two kinds of information from our Users:

  • Personally Identifiable Information, or PII. This kind of information can identify you, for example your name, address, billing information, and email address.
  • Non-Personally Identifiable Information, or Non-PII. This kind of information does not identify you.  Some types of Non-PII we may collect are your computer’s IP address, your web browser, and which features of the site you are using.  We may also collect aggregated information about the usage of the Service, including, for example, the number of jobs posted with a particular job title, or the number of jobs posted in a specific geographic area.  Any aggregated information shall only be collected (a) across all data in the system, and (b), in a manner that eliminates the ability to tie any such data to a particular client or client record.

We may use cookies and other technologies to track your non-PII.

We use PII for the purpose of providing Crelate Services to you.  This includes:

  • Providing access to your Subscription
  • Contacting you with important information such as changes to our Terms of Use, Privacy Policy and Subscription Services.
  • Informing you of new products and services available from Crelate.

We agree that we will not share your PII with any third parties without your prior consent or authorization.

We use non-PII to improve our Services and to further understand our customers in the aggregate.  We may share your non-PII with third-party analytics companies who help us understand how Users use our site.

Confidential Information

Crelate and Client acknowledge that Confidential Information may be disclosed to the other party during the term of this Agreement.  “Confidential Information” means any confidential or trade secret information disclosed by one party to the other party, verbally or in writing, including but not limited to the terms of this Agreement, customer or client lists, product plans, technology, systems, business processes and any other financial, sales, marketing or business information that is not (a) disclosed in public materials or otherwise in the public domain through no action or disclosure by the receiving party; (b) lawfully obtained from a third party without any obligation of confidentiality; (c) lawfully known to the receiving party prior to disclosure by the other party; or (d) independently developed by the receiving party without reference to the disclosing party’s Confidential Information. Confidential Information of Client includes the Customer Content, PII and non-PII.  Confidential Information of Crelate includes any non-published discounts, terms, or special pricing provided to Client.  Except as otherwise expressly provided in this Agreement, each party will treat all Confidential Information of the other party with the same degree of care as it accords to its own Confidential Information, including but in no event less than a reasonable degree of care. The receiving party will use the Confidential Information of the other party only for the purposes set forth in this Agreement and, except as expressly set forth herein, will not disclose any Confidential Information to any third party. Upon expiration or termination of this Agreement for any reason, or upon request by the disclosing party at any time, receiving party will destroy all copies of the other party’s Confidential Information then in its possession within 60 days.

Intellectual Property

All Public Content authored by Crelate, Inc., as well as the look and feel of the Crelate Service, is copyright 2011-2013 by Crelate, Inc.  All rights reserved.  You may not copy or reuse any portion of the code (HTML/CSS, Jscript, etc.) or any design elements without permission, which must be granted in writing from a corporate officer of Crelate, Inc.

Any Public Content submitted by you or any other 3rd party remains the intellectual property of the submitter.  By submitting Public Content to the site, you agree that we have permission to display the Content and that other Users will have the right to view your content under the Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.

All Customer Content remains your intellectual property to the fullest possible extent.  You provide Crelate a limited license to use your Customer Content solely for the purpose of providing you the Service.  Crelate will use commercially reasonable security measures to protect Customer Content against unauthorized disclosure or use.

All support and other professional services are not provided on a work-for-hire basis.  Crelate does not sell, assign or transfer ownership of any intellectual property used or developed by Crelate in the performance of any services for any User or Subscriber.  Nothing contained herein or in any Statement of Work hereunder shall be construed or interpreted as any such sale, transfer, conveyance or assignment of any right, title or interest by Crelate in any of its intellectual property.

All other intellectual property not specifically addressed in this section remains the intellectual property of Crelate and may not be duplicated, copied, re-used, reverse engineered, or used for any other purpose not addressed within these Terms of Use.

We have registered an agent with the United States Copyright Office in accordance with the terms of the Digital Millennium Copyright Act (the “Act”).  We reserve the right to remove any Content on the Site which allegedly infringes another person’s copyright.

If you believe we are hosting materials that infringe on your copyright, please provide DCMA notice to us at support@www.crelate.com.

Limited Warranty

We represent and warrant that (a) the performance of this Agreement does not and will not conflict with, violate, or result in a breach of any provision of any other contract or agreement to which we may be bound, and that we have all necessary rights and permissions to provide the Services offered herein; (b) Crelate’s services and the use of the Services by you hereunder does not infringe upon or misappropriate any third party patent or other intellectual property rights; (c) we do and will continue to comply with all applicable laws in connection with our performance of the Services under this Agreement; and (d) the Services will perform substantially as described in applicable user documentation. . If Crelate’s Services fail to meet this limited warranty, we will, at our option and as your exclusive remedy, either (1) return the price paid for the Services or (2) correct the Services within 30 days to meet the limited warranty.

While we strive to make the Crelate Services the best we can, we cannot make any warranties of any kind that are not expressly spelled out in this agreement.  The Services are provided “As-Is”.  To the extent any remedy is stated, this Agreement defines and provides your sole and exclusive remedy and our sole and exclusive liability.

We are not warranting that the Site will perform in any specific way or meet any of your needs.  You are solely responsible for testing the Crelate Services for efficacy in any environment and for any task where you choose to apply them.  Other than this warranty, we provide no warranties, whether express, implied, statutory, or otherwise, including, but not limited to, merchantability, fitness for a particular use, non-infringement, and security are disclaimed and excluded.

We also do not warrant any specific uptime or performance of the Services, including backups of Customer Content.  There are many factors beyond our control that may limit or otherwise compromise your access to the Services, including failures of our hosting provider (currently Microsoft Azure), failures of internet service providers, and technical complications with your equipment and internet access.

This limited warranty does not cover problems caused by accident, abuse or user of the Services in a manner inconsistent with our Terms of Use or our published documentation or guidance, or resulting from events beyond our reasonable control.

Crelate does not take any responsibility for, or endorse or recommend, any Public Content provided by you or any 3rd party, through the Service.  We can remove this Content at any time.

Any support or professional services provided to you either as a User or Subscriber are provided on an “as-is” basis and your sole recourse in the event that you are unsatisfied with those services is Cancellation of your Subscription as described herein.

Defense of Claims

Crelate will indemnify you against any claims made by an unaffiliated third party that our Service infringes on that third party’s patent, copyright or trademark or makes unlawful use of its trade secret (a “Crelate Indemnified Claim”)  Our indeminifcation obligations will not apply to a claim or award based on any Customer Content or your combination of the Services with Customer Content or your business processes, or your redistribution of the Service to, or use for the benefit of, an unaffiliated third party.

If we reasonably believe that a Crelate Indemnified Claim may bar your use of the Services, then at our sole discretion we will attempt to either obtain the right for you to continue using the Services, or, modify and replace the Services with a functional equivalent and notify you to stop using the previous version.  If these options are not commercially reasonable, we may terminate the agreement and refund any amounts paid for an unused Subscription Period.

You will indemnify Crelate against any claims made by an unaffiliated third party that any Customer Content, or services you provide using Crelate’s Services, directly or indirectly infringes on a third party’s patent, copyright or trademark or makes unlawful use of its trade secret, or (2) arises from a violation of Acceptable Use as defined in this Agreement.

This indemnification and defense commitment shall not apply to third party claims arising out of the negligent acts or omissions of any indemnified party.  

Each party must give written notice to the other of any claims promptly after receipt thereof.  The party seeking protection must provide reasonable assistance and cooperation in connection with the defense of the claim.  The party providing protection will have the right to control the defense or settlement of the claim, however, the party seeking protection shall have the right to participate in, but not control, any litigation for which indemnification is sought with additional counsel of its own choosing, at its own expense.    

Limitation of Liability

OTHER THAN WITH RESPECT TO THE INDEMNIFICATION PROVISIONS CONTAINED HEREIN AND IN THE CASE OF GROSS NEGLIGENCE OR WILLFULL MISCONDUCT OF A PARTY, IN NO EVENT SHALL EITHER PARTY’S AGGREGATE LIABILITY ARISING FROM OR RELATING TO THIS AGREEMENT OR THE SERVICES RENDERED (REGARDLESS OF THE FORM OR ACTION, WHETHER BY CONTRACT, WARRANTY, TORT AND/OR OTHERWISE) EXCEED THE AMOUNT ACTUALLY PAID BY CUSTOMER IN THE PREVIOUS 12 MONTHS TO CRELATE FOR SERVICES RENDERED UNDER THIS AGREEMENT.

IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, INCIDENTAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE OR BUSINESS OPPORTUNITIES, REGARDLESS OF THE FORM OF ACTION AND EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF.

Entire Agreement and Enforcement

By using the Services, you agree that you intend for this agreement to be binding upon you to the fullest possible extent.  To that end, if any one or more of these Terms of Service are determined to be unenforceable, in whole or in part, for any reason, you agree that the remaining provisions shall continue to be valid and enforceable.  In addition, if we fail to enforce any provision of these Terms, you shall not construe it as a waiver or limitation of our right to enforce and compel strict compliance in the future.

These Terms and, if you are a Subscriber, your Subscription Agreement, constitute the entire agreement between the parties, and supersede all prior or contemporaneous communications between the parties (whether written or oral) relating to the use of the Services.  You are not relying on any representations or commitments made by Crelate that are not contained in these Terms in your decision to use the Services.

These Terms will be governed by and construed in accordance with the laws of the State of Maryland, excluding its conflict of law’s provisions.  The parties hereby agree that the federal and state courts of Maryland shall have exclusive jurisdiction over any dispute arising out of these Terms.