At Crelate we are excited to be building tools for professional recruiters and resource managers by providing a modern candidate and talent management system (TMS) that helps recruiters easily manage relationships with candidates as well as customers. The Crelate team is uniquely comprised of world-class technologists with deep product development expertise, as well as experienced enterprise caliber consultants that highly value customer feedback and are able to leverage and filter this feedback to create software that is user-friendly, yet sophisticated enough to drill down on all of the most relevant pieces of information that talent specialists need to reach their goals.
We believe it’s important that our consultants not only understand the nuts and bolts of the challenges recruiters face, but also actively put themselves in the shoes of our customers. To that end, we regularly gather feedback from existing and potential customers, including 1-on-1 interviews and even the occasional on-site visit.
Our philosophy is that any effective ATS/TMS should always be changing as customer needs evolve. But change for the sake of change and continuously adding “me too” features is a sure way to end up with a mess, or as we call it “bloatware.” Our challenge and goal is to regularly funnel, filter and distill the feedback into simple, yet powerful features that seamlessly work together and ultimately result in improved productivity. We know that recruiters are extremely busy and, therefore, do not have time to wade through an overly complex and tedious applicant tracking system. The modus operandi in the Crelate office is “Easy In, Easy Out,” which means we are consistently striving to make the system super easy to get candidates into Crelate and just as easy to get their information out when they need it.
We recently had the opportunity to interview Allan, a Sr. Resource Manager with a staffing agency in the Seattle area, to get an update regarding his current thoughts about the state of ATS for recruiting and staffing and his past experiences using various ATS’s. Allan’s current company uses a legacy ATS (not Crelate) that, in his view, is lacking in at least a couple of key areas.
Crelate: Tell us about the company you work for.
Allan: The company I work for is a global outsourcing service provider that specializes in IT outsourcing, Business process outsourcing, IT Infrastructure services, and Consulting services. In our company we have 175 employees and on average place 125+ people per year in IT related jobs.
Crelate: What is your title and basic job duties at your company?
Allan: I am a Sr. Resource Manager with 16 years industry experience–in sales, recruiting and managing consultants on client assignments.
Crelate: What kinds of employees do you help place and for what companies? What primary industries?
Allan: Information Technology Consultants: Project/Program Managers, Software Design Engineers, Testers, Lab Engineers, and Technical Writers. Microsoft Corporation is my main client.
Crelate: Given your 15+ years of experience in the recruiting and staffing industry can you talk a little bit about how applicant tracking systems have helped or hindered your efforts over the past 15 years? Additionally, what do like most and least about your current ATS?
Allan: Applicant Tracking Systems are one of the basic tools that are necessary for a successful staffing company. Any ATS is only as good as the information put into the system. ATS’s that allow staffing companies to set up specific required fields (related to the individual staffing company’s needs) for each candidate’s file is very key in the success of a ATS. Also a quality/complete searching/matching engine is essential for a quality ATS. The current legacy system that I use is not as operator friendly as some others I have used in the past. If our current solution incorporated more required fields we would have a better quality output.
Crelate: If you were to change anything in your ATS, besides requiring more fields, what would it be and why?
Allan: Ease of operation which increases productivity of any ATS.
Crelate: What do you like most and least about your position in the recruiting business? In other words, on a daily basis what frustrates you and what is pleasing to you?
Allan: I really enjoy helping people (clients and candidates). Filling a client’s needs and finding a candidate that perfect job is so rewarding. One of my biggest frustrations is not being able to match candidate skills with job requirements as quickly as possible in a fast-paced working environment.
Crelate: Where do you see ATS going in the future (5 years and 10 years from now)?
Allan: I think the contracting workforce will continue to grow in the future with smaller companies getting into the business. This will create a need for more affordable ATS’s in the future.
Crelate: Thanks so much for being interviewed and providing us so many valuable insights.
Allan’s comments are incredibly helpful to us and help reinforce many of our ongoing efforts–namely the need to constantly ensure that our talent management system is as user-friendly as possible and allows talent specialists to input whatever kind(s) of information that is the most meaningful to them. It can be easy for a legacy ATS/TMS, like Allan’s current system, to become stale and ineffectual. Crelate is the antithesis for this kind of thinking and software building. If your recruiting firm is thinking along the same lines that we are, please partner with us so we can show you Crelate and help you continue to connect your clients with the right job opportunities.